FAQs: The complaint process


  1. What is the complaint process?

    Depending on the individual complaint, it will go through a number of steps:
    1. Making the complaint
    2. Serving a complaint on respondent(s)
    3. Sharing the respondent's response with the complainant
    4. Conciliation or investigation
    5. Dismissal or discontinuance
    6. Appeals to the Chief of the Commission and Tribunals
    7. Report to the Chief of Commission and Tribunals and referral to human rights tribunal
    8. Tribunal Dispute Resolution (TDR): If all parties do not agree to TDR, or TDR is unsuccessful, then it proceeds to the next step.
    9. Human rights tribunal

    For details about the complaint process, see Making and resolving human rights complaints.

  2. When does a complaint become public?

    A complaint only becomes public if and when it reaches the tribunal hearing stage. Documents filed with the tribunal are public once the tribunal hearing begins. All tribunal decisions released after January 1, 2000 can now be accessed free of charge through the Canadian Legal Information Institute (CanLII) website.

Revised: December 2019



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