Insurance: How to resolve a complaint

In some situations, individuals who believe that an insurance provider has discriminated against them can get results by first trying to resolve the issue on their own. A discussion with an agent may be enough to get the issue looked into or the matter resolved. The insurance provider may not be aware that it has done anything discriminatory. When told of the problem or concern, the insurance provider may stop the discrimination and correct any inequity it might have caused.

An individual may also choose to seek advice from the Alberta Human Rights Commission about how to deal with the discrimination. The individual may decide to make a human rights complaint to the Commission. A complaint must be made within one year after the alleged incident of discrimination. For information about making a complaint to the Commission, see Making and resolving human rights complaints.

Revised: February 4, 2010



Our vision is a vibrant and inclusive Alberta where the rich diversity of people is celebrated and respected, and where everyone has the opportunity to fully participate in society, free from discrimination.