Insurance: How to resolve a complaint

In some situations, individuals who believe that an insurance provider has discriminated against them can get results by first trying to resolve the issue on their own. A discussion with an agent may be enough to get the issue looked into or the matter resolved. The insurance provider may not be aware that it has done anything discriminatory. When told of the problem or concern, the insurance provider may stop the discrimination and correct any inequity it might have caused.

An individual may also choose to seek advice from the Alberta Human Rights Commission about how to deal with the discrimination. The individual may decide to make a human rights complaint to the Commission. A complaint must be made within one year after the alleged incident of discrimination. For information about making a complaint to the Commission, see Making and resolving human rights complaints.

Revised: February 4, 2010



The Alberta Human Rights Commission is an independent commission of the Government of Alberta.

Due to confidentiality concerns, the Commission cannot reply to complaints of discrimination by email. Please contact the Commission by phone or regular mail if you have a specific complaint.

You can access information about making FOIP requests for records held by the Commission on our Contact us page.

The Commission will make publications available in accessible formats upon request for people with disabilities who do not read conventional print.