Public transportation: How to resolve a complaint

In some situations, individuals who believe that a transportation provider has discriminated against them may get results by first trying to resolve the issue on their own. A call to customer service may be enough to get the issue looked into or the matter resolved. The service provider may not be aware that it has done anything discriminatory. When told of the problem or concern, the service provider will often stop the discrimination and correct any inequity it might have caused.

An individual may also choose to seek advice from the Alberta Human Rights Commission about how to deal with the discrimination. The individual may decide to make a human rights complaint to the Commission. A complaint must be made within one year after the alleged incident of discrimination. For information about making a complaint to the Commission, see Making and resolving human rights complaints.

Revised: February 1, 2010



The Alberta Human Rights Commission is an independent commission of the Government of Alberta.

Due to confidentiality concerns, the Commission cannot reply to inquiries about specific situations by email. Please call the Commission's Confidential Inquiry Line if you have a specific question.

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